Refund policy
Exchange & Refund Policy
At Luxoria Scents, customer satisfaction is our top priority. We strive to deliver a seamless shopping experience. If you’re not fully satisfied, you can request an exchange or refund as per the policy below:
Note: Any exchange or refund request made after 7 days from the delivery date will not be entertained.
Exchange Policy
Eligibility:
All products purchased from www.luxoriascents.com are eligible for exchange or refund within 7 working days from the delivery date.
In-Store Exchange:
Once the product is brought to the store, our team will inspect it. If it meets our quality standards, the item will be exchanged.
Online Exchange:
Once the returned product is received at our facility, the replacement item will be shipped within 3 working days.
How to Request an Exchange or Refund:
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Inform us of your request within 7 days of receiving your order.
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Share the return parcel’s tracking details and your Order # via WhatsApp or call: +92 328 2613511
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Ship the item back to our return address: [Insert Return Address Here]
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Shipping costs for return/exchange are the customer’s responsibility.
Refund Policy
Refunds are applicable only on online payments (Not applicable for Cash on Delivery orders).
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The refund process will begin after the returned item is received and approved by our quality team.
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Refunds are not applicable for sale items.
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Refunds cannot be issued if the product is damaged during return transit.
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Processing may take a few working days; our team will keep you updated.
8. Contact Us
- If you have any questions or concerns about your return, refund, or exchange, please don’t hesitate to reach out to our customer service team at [luxoriascents@gmail.com] or [03282613511].
Thank you for choosing Luxoria Scents! We appreciate your business and strive to ensure you are completely satisfied with your purchase.
Luxoria Scents
Address: Yaseenabad, Karachi 75950, Pakistan
Email: luxoriascents@gmail.com
Phone No: 03282613511